At VOON SPORTS we accept returns within 14 calendar days from the date the order is received, in accordance with the consumer’s right of withdrawal. No justification is required, and no penalties will be applied.
Important conditions:
1. Product use
Our products are designed for intensive sports use, but the right of return does not grant a full trial period under real training conditions.
The product may only be handled or tested in a minimal and reasonable way, similar to what would be allowed in a physical store (for example, checking that it works when taken out of the box).
Returns will not be accepted, or the refund may be reduced, if the product shows:
- Persistent dirt or stains
- Visible wear (scratches, scuffs, marks)
- Breaks, damage or structural deformation
These conditions indicate usage beyond what is allowed during the withdrawal period, and we reserve the right to assess the condition of the product before accepting or calculating the refund.
2. Product condition
The item must be returned in good condition, clean, complete (with all original components), and, whenever possible, in its original packaging.
3. Exclusions
Returns will not be accepted for:
- Customized or made-to-order products
- Products damaged due to incorrect, negligent, or improper use
- Products clearly used beyond a reasonable test (e.g., after a full training session on the field)
4. Return shipping costs
Unless the return is due to an error on our part or a manufacturing defect, the customer is responsible for the cost of return shipping.
Refund
Once the product has been received and its condition verified, VOON SPORTS will issue the corresponding refund (excluding original shipping costs) within a maximum of 14 calendar days.
The refund will be processed using the same payment method used for the original purchase, unless the customer expressly requests another method. If the product is found to be damaged, the refund may be partially reduced according to the loss in value.
