Shipping Policy

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shipping policy

Availability in stock and will be shipping in 15 days

If we have the product in stock you will usually receive it within 2 to 5 working days in Europe. In the United States or Canada the delivery time can vary between 7 and 9 working days. For all other countries please send us an email to orders@voonsports.com so that we can inform you of the shipping time.


The above delivery times will be extended for the Canary Islands, Balearic Islands, Ceuta, Melilla and remote areas.
The times indicated do not include weekends or holidays in any of the countries through which the shipment transits. Transit times for the service are approximate and refer to shipments sent from Spain.


Order tracking


You will receive a tracking number with your order, which will allow you to check the progress of your delivery. If you have any specific questions about your order or its delivery status, please do not hesitate to contact our customer service team for further assistance.

 

Shipping costs


The shipping cost to the following countries will be calculated in the payment gateway.

  • Spain (Peninsula)
  • Portugal (Peninsula)
  • Andorra
  • Germany
  • Austria
  • Belgium
  • Denmark
  • Slovakia
  • Slovenia
  • France
  • Italy
  • Luxembourg
  • The Netherlands
  • United Kingdom
  • Norway
  • Montenegro
  • Serbia
  • Sweden
  • Switzerland
  • United States of America
  • Canada

Rest of Europe and the rest of the world you can check the shipping cost by sending an email to orders@voonsports.com.


As customs regulations and policies vary by region and can change frequently, it is not always possible to anticipate all additional costs that may apply to your order. Customs charges may be determined by local authorities and depend on factors such as the declared value of the package, the type of product and the country of origin, so we cannot provide exact information.

Returns

At VOON SPORTS we accept returns within 14 calendar days from the date the order is received, in accordance with the consumer’s right of withdrawal. No justification is required, and no penalties will be applied.

 

Important conditions:

1. Product use

Our products are designed for intensive sports use, but the right of return does not grant a full trial period under real training conditions.

The product may only be handled or tested in a minimal and reasonable way, similar to what would be allowed in a physical store (for example, checking that it works when taken out of the box).

Returns will not be accepted, or the refund may be reduced, if the product shows:

  • Persistent dirt or stains
  • Visible wear (scratches, scuffs, marks)
  • Breaks, damage or structural deformation

These conditions indicate usage beyond what is allowed during the withdrawal period, and we reserve the right to assess the condition of the product before accepting or calculating the refund.

 

2. Product condition

The item must be returned in good condition, clean, complete (with all original components), and, whenever possible, in its original packaging.

 

3. Exclusions

Returns will not be accepted for:

  • Customized or made-to-order products
  • Products damaged due to incorrect, negligent, or improper use
  • Products clearly used beyond a reasonable test (e.g., after a full training session on the field)

4. Return shipping costs

Unless the return is due to an error on our part or a manufacturing defect, the customer is responsible for the cost of return shipping.

 

Refund

Once the product has been received and its condition verified, VOON SPORTS will issue the corresponding refund (excluding original shipping costs) within a maximum of 14 calendar days.

The refund will be processed using the same payment method used for the original purchase, unless the customer expressly requests another method. If the product is found to be damaged, the refund may be partially reduced according to the loss in value.